Products with power monitoring have a smart module inside the product which can detect and track power usage. Click here for more information.
All of your Mercator Ikuü product details are securely stored in the Mercator Ikuü cloud, which means that you won’t need to set up Mercator Ikuü again. Simply download the Mercator Ikuü app onto another phone or tablet and login using your Mercator Ikuü username and password, and all your products will still be there. […]
Mercator Ikuü features a range of products, some of which need a hub. The Mercator Ikuü Wi-Fi range doesn’t need a hub, products can simply pair directly to your Wi-Fi router. The Mercator Ikuü Zigbee range does require a hub, but you also get the additional benefits of Zigbee. It doesn’t matter if a product […]
The Mercator Ikuü IR universal remote acts as a universal remote for IR devices such as split-system air conditioners. This means that the Mercator Ikuü app can control any of the remote functions you would normally use.
Single adaptors can be used to turn non-smart products on and off, but since appliances such as TVs often have a ‘standby’ mode, this won’t always work. The Mercator Ikuü IR universal remote acts as a universal remote for IR devices such as TVs, stereos and Blu-ray players. This means that the Mercator Ikuü app […]
You can group similar products (such as downlights) for simultaneous control of all products in that group. Click here for more information on grouping Mercator Ikuü products.
The Mercator Ikuü cloud is protected from access by unauthorised sources via encryption and authentication protocols. It is important that you protect access to your products by ensuring you don’t share your home Wi-Fi network details or your Mercator Ikuü account details. We recommend using a unique password for Mercator Ikuü, one you haven’t used […]
At this stage, Mercator Ikuü is not compatible with IFTTT. You can create automations to make a Mercator Ikuü product, such as a sensor or camera, trigger other Mercator Ikuü product actions.
Each product typically takes a few minutes to pair. You can batch-pair products to help speed up the process. Click here to learn more.
Yes, both Wi-Fi and Zigbee Mercator Ikuü products can be batch paired
We are continually developing our system in terms of hardware specifications, app functionality and product firmware. App and firmware updates are released periodically (with no additional cost) to ensure that security, stability and product features remain up to date. Users will be prompted via the Mercator Ikuü app when an update is available.
Mercator Ikuü products typically offer a 3-year warranty (in-home warranty for hard-wired products), unless marked otherwise. Refer to the data sheet or product packaging for information on individual product warranties.
No, once the Wi-Fi is restored the system won’t require reprogramming and the products won’t need to be re-paired. You only need to re-pair or re-program when the Wi-Fi network name or password is changed.
The Mercator Ikuü app is compatible with voice control via Google Assistant and Amazon Alexa.
Many Mercator Ikuü products include a physical switch on the product, which means that you don’t need to use the app every time you want to control your products.
At this stage, the Mercator Ikuü app is available for iOS or android devices only.
Mercator Ikuü Wi-Fi products need to be within Wi-Fi range of your router. This range depends on your router strength and construction of your home. If you are concerned about the connection of a camera, consider one with an ethernet connection. Mercator also has a Wi-Fi extender which can enhance the connection for products that […]
Mercator Ikuü products have a smart module included inside the product which requires a small amount of power to remain connected to the app and react to voice control requests.